Conflict and Complaint Management

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December 15, 2011 - 8:30am - 12:30pm
http://www.whistlerchamber.com
Venue: 
Whistler Chamber of Commerce

Conflict and Complaint Management will present proven tips and techniques that will assist employees in dealing with demanding guest experience situations.  
By the end of this workshop, participants will be able to: 

•Uncover the true customer issues and concerns

•Understand conflict styles

•De-escalate a situation and move into solution mode

•Handle any conflict or difficult situation
•Feel confident in dealing with  a difficult situation
•Provide solutions and maintain the guest's confidence and loyalty

Facilitator: Eva Gutsche of STEM Consulting and Marketing

Dates: Thursday, December 15, 2011
Time: 8:30am to 12:30pm
Location: Whistler Chamber of Commerce Boardroom
Price:

Members
$99

Future Members
  $149

All prices are subject to 12% HST.

REGISTER ONLINE or contact the Whistler Chamber of Commerce at 604.932.5922 or chamber@whistlerchamber.comThis email address is being protected from spam bots, you need Javascript enabled to view it . 

Payment is required to confirm your spot. Please have payment information ready.
Registration Policy: Payment must be received in full in order to reserve your spot.
Cancellation Policy: Payment is non refundable for cancellations made within four business days of the event, or non attendance on the day.