User pay parking machines in Whistler
Can I get a receipt from the pay parking machines?
Yes, there is an option to print a receipt.
How can I add more parking time before the previous time has run out?
Users can enter their license plate numbers and add additional time to previously purchased time using the pay parking machines in the Day Lots.
PayByPhone is also available for users to pay for parking with their cell phone and a credit card. A text message reminder is sent before parking time expires. Parking time can be extended as required.
What happens if I have been given a parking violation ticket while I have gone to get change?
A parking dispute form can be filled out online or at the Municipal Hall. Bylaw services can look up the license plate number and confirm the time that parking was paid to determine if the parking ticket will be withdrawn.
I accidentally paid twice. Can I get a refund?
Yes, contact the bylaw office at Municipal Hall during business hours. Bylaw services can review data records and void a duplicated credit card transaction or provide a cash refund.
What can I do if I enter the wrong license plate number?
The RMOW has changed the prompts on the parking machines, so users must confirm their license plate number and desired time before the transaction is finalized. If entered incorrectly, users can cancel the transaction.
If there is a license plate transcription error and a parking violation ticket is issued, a parking dispute form can be completed. Bylaw services can review data records from the parking machine and confirm the transcription error. Once we can confirm that an error exists, the ticket will be courtesy voided.
Will SmartPark in-car meters work in the Day Lots?
No. SmartPark meters currently work in all of the municipal lots and on-street parking, exceptthe Day Lots. The meters use a SmartCard which is prepaid with a number of parking hours and is inserted into the SmartPark meter. The SmartPark meter is then placed inside the vehicle and displays the parking zone selected. The SmartPark meter is intended as an affordable option for residents, frequent visitors, and weekenders to park in the Village. SmartPark meters are available for sale at the Municipal Hall – Bylaw Services office.