Visiting Lost Lake Nordic Trails during COVID-19

ADVISORIES

for Meadow Park Sports CentreUpcoming closure notice for Meadow Park Sports Centre
Registration for fall recreation programs Registration for fall recreation programs begins August 6 for Whistler residents
Swimming pool hours modified - AugustSwimming pool hours modified for August

Our top priority is to ensure the health and safety of all of our guests, staff and community

Updated: January 10, 2021

We have implemented the appropriate health and safety protocols and transformed operations to enhance safety across our entire venue in accordance with PHO guidelines, and are excited to have you join us on the trails.

We ask that all our guests assist in keeping Lost Lake Nordic Trails as safe as possible by reviewing the below information ahead of time and planning your visit accordingly. We will continue to monitor new developments to ensure our operations follow the latest federal and provincial policies and recommendations, and will update this page accordingly.

Please do not visit Lost Lake Nordic Trails if you:

Are experiencing any cold or flu-like symptoms. In general, you should stay home if you feel unwell, even if you do not have COVID-19. This will help prevent the spread of other illnesses, especially during cold and flu season
You have been asked to self-isolate by public health or quarantine because of recent travel

Help us keep our staff, passholders and community safe:

Masks are mandatory in all RMOW buildings including the warming hut and PassivHaus for all people aged 5+
Practice physical distance of 2m/6feet
Clean and sanitize your hands regularly
Follow the directions of signage and staff
Use credit card or tap payment whenever possible
Be calm and be patient
Eating indoors is allowed when following physical distancing requirements and other rules including:

A maximum of 6 people at a table
Two metres between tables
Customers must stay seated and cannot move between or visit other tables
Masks are required when not seated at a table

What we are doing to help keep you safe:

Anyone displaying symptoms of COVID-19 will not be permitted on the premises
Customers will be asked to sanitize their hands prior to entering any indoor facilities; sanitizing stations will be available all at main entrances and at building entrances
Masks are recommended to be worn indoors for all people 5 and older
Outdoor ticket windows will be available to purchase day tickets and rent snowshoes
Customer service counters are fitted with physical barriers between the customer and staff
We encourage financial transactions to be conducted electronically, but cash will be accepted
Enhanced cleaning protocols and increased cleaning frequency for commonly touched surfaces
Daily staff health screenings of volunteers and staff will be conducted prior to the beginning of each shift

View the RMOW’s COVID-19 Safety Plan

Be prepared for your upcoming visit

To learn more about how operations have changed and to help plan your visit, please see the specific sections below for further information:

Tickets and Passes

Day tickets for cross country skiing and snowshoeing will be available for purchase at the Passivhaus ticket window and at Nicklaus North Ticket booth (conditions permitting).
Season Passholders can continue to access the Park by having their passes physically checked at either the Passivhaus or Nicklaus North Ticket booth entrances. Season’s passes must be picked up from Meadow Park Sports Centre front desk, they are not available for pick-up at the Passivhaus.
Please use credit card/tap when possible.
Tickets/Passes must be visible while utilizing the trails. Please use the ziptie provided for day tickets.
Please visit our Tickets & Passes page for more information.

Parking

Ample parking is available. For the locations of our parking lots, please refer to our trail map.
If you require rentals you will need to use the parking lot closest to the Passihvaus found in pay Day Lots 5, as this is the only rental shop for the Nordic network.
Free parking is available at Nicklaus North Clubhouse where you can access the northern part of the trail network. No rentals are available at this location.

Passivhaus

Ticket Window: The exterior ticket window will be operational all winter long providing the opportunity for guest to purchase trail tickets without having to enter the building. Snowshoe rentals and day ticket payment will also be available through this window.
Masks are mandatory in all RMOW buildings including the warming hut and PassivHaus for all people aged 5+
Frequent cleaning and sanitizing will be occurring, with a particular focus on high-touch areas. Additionally, safety barriers and physical distancing markers will be installed throughout the Passivhaus where necessary.
The indoor washrooms inside the Passivhaus are closed. The new washroom building to the left of the Passivhaus is available for use.
Eating indoors is allowed when following physical distancing requirements and other rules including:

A maximum of 6 people at a table

Two metres between tables

Customers must stay seated and cannot move between or visit other tables

Masks are required when not seated at a table

Rentals - Passivhaus

All rental equipment will be thoroughly sanitized between different users by staff utilizing approved products.
Rental waivers and day tickets waivers will need to be filled out in person.

Food and Beverage - Passivhaus

The Grab’n’go café will be set up in an auxiliary staging area located upstairs in the middle room providing hot drinks, soup and bakery items. Items will be purchased using a voucher format at the downstairs processing terminals (rental counter or ticket window) and customers can submit their vouchers for the food/drink items. A payment station will also be available at the café.
No indoor seating will be provided; all items are grab’n’go format.
The exit will be through the upper level back north door.

The capacity and layout of the Café reflect COVID-19 protocol for food outlets, including signage on walls and floors, 2-meter distance marking, and one-way flow-through traffic.
All employees have training in COVID-19 safety protocols, including sanitization and disinfectant procedures. These will occur regularly for all touch-points.

Lessons

All ski lessons will abide by COVID-19 safety protocols and physical distancing requirements, and instructors have received training in COVID-19 safety procedures.
We recommend that guests bring a face covering to have on hand during lessons, as they will be required to be worn in any situation where physical distancing cannot be maintained.
Group lessons will not be available; only private bookings.

Ski Patrol

Ski Patrol will continue to provide treatment to guests when required, with modifications to procedures that aim to keep both staff and the patient safe. This includes alignment with current public health directives for physical distancing, wearing appropriate PPE, hand hygiene, and disinfection of equipment and treatment rooms.
Additional COVID-19 screening questions will be asked when first aid is requested.
For on-site emergencies at Lost Lake Nordic Trails, contact Ski Patrol at 604-935-8248 (dial 911 after hours).

Club Programs

All club programs at the venue operate according to plans that adhere to sport-specific guidelines established with ViaSport. Individual clubs should be contacted for specific details.