Visiting Lost Lake Nordic Trails during COVID-19

ADVISORIES

Masks required in all public spacesMasks mandatory in all public spaces – Some exemptions apply
COVID-19COVID-19 View the latest Resort Municipality of Whistler information about COVID-19
Passholder access only returns to MPSCPassholder access only returns to Meadow Park Sports Centre for all bookings
Select fitness classes resuming in-personSelect low intensity fitness classes have resumed in-person
Lost Lake Nordic Trails are now openLost Lake Nordic Trails are now open for the 2020/2021 cross country ski and snowshoe season
Stick and puck has returned for the new yearStick and puck has returned to Meadow Park Sports Centre for the new year

Lost Lake Nordic Trails' top priority for the upcoming winter season is to ensure the health and safety of all of our guests, staff and community.

Updated: December 22, 2020

We have implemented the appropriate health and safety protocols and transformed operations to enhance safety across our entire venue in accordance with PHO guidelines, and are excited to welcome you back this season.

We ask that all our guests assist in keeping Lost Lake Nordic Trails as safe as possible by reviewing the below information ahead of time and planning your visit accordingly. We will continue to monitor new developments daily to ensure our operations follow the latest federal and provincial policies and recommendations, and will update this page accordingly.

Please do not visit Lost Lake Nordic Trails if you:

Are experiencing any cold or flu-like symptoms
Have been exposed to a confirmed COVID-19 case, or have been required by the public health authority to quarantine or self-isolate and has not yet been cleared to resume activities
Have travelled outside of Canada in the last 14 days

Help us keep our staff, passholders and community safe

Practice physical distance of 2m/6feet at all times
Clean and sanitize your hands regularly
Follow the directions of signage and staff
Wear a facemask in all indoor spaces and in busy outdoor spaces such as at park entrances
Adhere to posted occupancy limits at all indoor spaces
Do not congregate in groups
Use credit card or tap payment whenever possible
Be calm and be patient; we are all learning this new normal together.

What we are doing to help keep you safe

Anyone displaying symptoms of COVID-19 will not be permitted on the premises
Customers will be asked to sanitize their hands prior to entering any indoor facilities; sanitizing stations will be available all at main entrances and at building entrances.
Masks are mandatory in all indoor spaces and highly recommended in busy outdoor spaces such as park entrances.
Physical distancing is required at all times (minimum of 2 meters) including on the trail network when cross country skiing or snowshoeing. In order to achieve these requirements indoors, we are limiting the number of customers in any indoor facility and will use signs, directional arrows and one-way movement pathways to manage travel throughout facilities.
Outdoor ticket windows will be available to purchase day tickets and rent snowshoes. An outdoor waiting area with markers will be set up outside of the Passivhaus for those requiring XC ski rentals.
Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises
Customer service counters are fitted with physical barriers between the customer and staff
We encourage financial transactions to be conducted electronically, but cash will be accepted
Enhanced cleaning protocols and increased cleaning frequency for commonly touched surfaces consistent with health agency recommendations to ensure the health and safety of our staff and customers. As such, the period between transactions may take longer. We thank customers for their patience
Non-essential touch points have been eliminated
Daily staff health screenings of volunteers and staff will be conducted prior to the beginning of each shift.

View the RMOW’s COVID-19 Safety Plan

Be prepared for your upcoming visit

Masks are mandatory inside all municipal facilities. For more information on RMOW mask policies.
Limited storage space will be available on-site, so please only bring necessary items.
The warming hut will remain closed this winter season, so dress warmly and use your vehicle as a daylodge as needed.

To learn more about how operations have changed and to help plan your visit, please see the specific sections below for further information:

Tickets and Passes

Day tickets for cross country skiing and snowshoeing will be available for purchase at the Passivhaus ticket window, the auxiliary ticket booth (across from the Passivhaus) and at Nicklaus North Ticket booth (conditions permitting). We strongly encourage guests to
Season Passholders can continue to access the Park by having their passes physically checked at either the Passivhaus or Nicklaus North Ticket booth entrances. Season’s passes must be picked up from Meadow Park Sports Centre front desk, they are not available for pick-up at the Passivhaus.
Please use credit card/tap when possible.
Tickets/Passes must be visible while utilizing the trails. Please use the ziptie provided for day tickets.
Please visit our Tickets & Passes page for more information.

Parking

Ample parking is available to allow for physical distancing. For the locations of our parking lots, please refer to our trail map.
If you require rentals you will need to use the parking lot closest to the Passihvaus found in pay Day Lots 5, as this is the only rental shop for the Nordic network.
Free parking is available at Nicklaus North Clubhouse where you can access the northern part of the trail network. No rentals are available at this location.

Passivhaus

Ticket Window: The exterior ticket window will be operational all winter long providing the opportunity for guest to purchase trail tickets without having to enter the building. Snowshoe rentals and day ticket payment will also be available through this window.
Auxiliary Ticket Booth: An Auxiliary ticket booth has been installed on the right hand side of the main entrance to Lost Lake Trails (straight across from the Passivhaus on the opposite side of Lost Lake Trail South). The ticket booth will be operational during busy times to alleviate congestion out front of the Passivhaus. Only day ticket sales and season’s pass checking will be available at this location.
Passivhaus Entrance: There will be two lanes of traffic set up outside the entrance to the Passivhaus using delineators and rope to allow separation of participants wishing to visit either the downstairs or upstairs of the Passivahus. The downstairs will be reserved for participants renting skis. The upstairs will be utilized as the rental boot return area, as well as the site for pick-up from the Grab’n’go Café.
The Passivhaus will have managed capacity. Please follow signage and direction from staff, and maintain physical distancing. A greeter will be located at the main entrance to control the flow of guests in and out of the facility on days we expect increased traffic.
Face coverings/masks are required at all times by guests and staff in indoor areas within the venue.
Frequent cleaning and sanitizing will be occurring, with a particular focus on high-touch areas. Additionally, safety barriers and physical distancing markers will be installed throughout the Passivhaus where necessary.
Storage facilities will not be available. We encourage guests to use their vehicles to store any belongings while on the trails.
The Rental/Retail Shop can be accessed via the main entrance. There is a capacity limit of four guests at a time in the main entrance lobby.
The Café will be offering a limited menu with take-out options only. The entrance to the Café-to-go will be through the main entrance, and straight up the stairs located on the right hand side.
The indoor washrooms inside the Passivhaus are closed. The new washroom building to the left of the Passivhaus will be open for use as of December 25, 2020.

Rentals - Passivhaus

All rental equipment will be thoroughly sanitized between different users by staff utilizing approved products.
Guests can purchase rentals on the day at the Rental Shop located inside the Passivhaus. Please use the main entrance, and wait outside if the building is at capacity. The capacity for the lower level of the Passivhaus is 12 people at a time and only 4 people at a time in both the lobby and main rental area, so please be patient.
Rental waivers and day tickets waivers will need to be filled out in person.

Food and Beverage - Passivhaus

The Grab’n’go café will be set up in an auxiliary staging area located upstairs in the middle room providing hot drinks, soup and bakery items. Items will be purchased using a voucher format at the downstairs processing terminals (rental counter or ticket window) and customers can submit their vouchers for the food/drink items. A payment station will also be available at the café.
No indoor seating will be provided; all items are grab’n’go format.
The exit will be through the upper level back north door.

The capacity and layout of the Café reflect COVID-19 protocol for food outlets, including signage on walls and floors, 2-meter distance marking, and one-way flow-through traffic.
All employees have training in COVID-19 safety protocols, including sanitization and disinfectant procedures. These will occur regularly for all touch-points.

Lessons

All ski lessons will abide by COVID-19 safety protocols and physical distancing requirements, and instructors have received training in COVID-19 safety procedures.
We recommend that guests bring a face covering to have on hand during lessons, as they will be required to be worn in any situation where physical distancing cannot be maintained.
Group lessons will not be available; only private bookings.

Ski Patrol

Ski Patrol will continue to provide treatment to guests when required, with modifications to procedures that aim to keep both staff and the patient safe. This includes alignment with current public health directives for physical distancing, wearing appropriate PPE, hand hygiene, and disinfection of equipment and treatment rooms.
Additional COVID-19 screening questions will be asked when first aid is requested.
For on-site emergencies at Lost Lake Nordic Trails, contact Ski Patrol at 604-935-8248 (dial 911 after hours).

Club Programs

All club programs at the venue operate according to plans that adhere to sport-specific guidelines established with ViaSport. Individual clubs should be contacted for specific details.