Lost Lake Nordic Trails' top priority for the upcoming winter season is to ensure the health and safety of all of our guests, staff and community.
Updated: December 22, 2020
We have implemented the appropriate health and safety protocols and transformed operations to enhance safety across our entire venue in accordance with PHO guidelines, and are excited to welcome you back this season.
We ask that all our guests assist in keeping Lost Lake Nordic Trails as safe as possible by reviewing the below information ahead of time and planning your visit accordingly. We will continue to monitor new developments daily to ensure our operations follow the latest federal and provincial policies and recommendations, and will update this page accordingly.
Please do not visit Lost Lake Nordic Trails if you:
- Are experiencing any cold or flu-like symptoms
- Have been exposed to a confirmed COVID-19 case, or have been required by the public health authority to quarantine or self-isolate and has not yet been cleared to resume activities
- Have travelled outside of Canada in the last 14 days
Help us keep our staff, passholders and community safe
- Practice physical distance of 2m/6feet at all times
- Clean and sanitize your hands regularly
- Follow the directions of signage and staff
- Wear a facemask in all indoor spaces and in busy outdoor spaces such as at park entrances
- Adhere to posted occupancy limits at all indoor spaces
- Do not congregate in groups
- Use credit card or tap payment whenever possible
- Be calm and be patient; we are all learning this new normal together.
What we are doing to help keep you safe
- Anyone displaying symptoms of COVID-19 will not be permitted on the premises
- Customers will be asked to sanitize their hands prior to entering any indoor facilities; sanitizing stations will be available all at main entrances and at building entrances.
- Masks are mandatory in all indoor spaces and highly recommended in busy outdoor spaces such as park entrances.
- Physical distancing is required at all times (minimum of 2 meters) including on the trail network when cross country skiing or snowshoeing. In order to achieve these requirements indoors, we are limiting the number of customers in any indoor facility and will use signs, directional arrows and one-way movement pathways to manage travel throughout facilities.
- Outdoor ticket windows will be available to purchase day tickets and rent snowshoes. An outdoor waiting area with markers will be set up outside of the Passivhaus for those requiring XC ski rentals.
- Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises
- Customer service counters are fitted with physical barriers between the customer and staff
- We encourage financial transactions to be conducted electronically, but cash will be accepted
- Enhanced cleaning protocols and increased cleaning frequency for commonly touched surfaces consistent with health agency recommendations to ensure the health and safety of our staff and customers. As such, the period between transactions may take longer. We thank customers for their patience
- Non-essential touch points have been eliminated
- Daily staff health screenings of volunteers and staff will be conducted prior to the beginning of each shift.
Be prepared for your upcoming visit
- Masks are mandatory inside all municipal facilities. For more information on RMOW mask policies.
- Limited storage space will be available on-site, so please only bring necessary items.
- The warming hut will remain closed this winter season, so dress warmly and use your vehicle as a daylodge as needed.
To learn more about how operations have changed and to help plan your visit, please see the specific sections below for further information: