Your visit to Meadow Park Sports Centre (MPSC) will look different as the facility reopens in a phased approach. Learn what is currently available, how processes have changed and what is required for your upcoming visit.
Our team has embraced an adaptive, measured approach to safely plan and reactivate recreation facilities in a phased manner in close alignment with the recommendations of the Provincial Health Office (PHO) and associated recreation agency guidelines, including but not limited to BCRPA, RFABC, viaSport, MIABC and VCH. We have implemented the appropriate health and safety protocols and are excited to welcome you back to our facility.
Services currently available
Meadow Park Sports Centre will be offering the following amenities in a timeslot booking format under modified hours of operation:
- Fitness centre - 75-minute bookable timeslots for fitness centre access including the weight room, cardio room and stretching rooms. The 11 a.m. to 12:15 p.m. timeslot is available for vulnerable persons ONLY.
- Squash/basketball courts - 45-minute squash/basketball court bookings for up to two adults of the same household.
- Group fitness classes - by reservation only. Select low-intensity classes have resumed in-person. Some high-intensity classes continue to be offered via ZOOM.
- Swimming pool (main lap pool) - 60-minute bookable timeslots for lap swim.
- Leisure pool (children's pool) - 60-minute bookable timeslots for family swim.
- Public skating sessions - 60-minute bookable timeslots.
- Adult and family stick and puck sessions - 90-minute bookable timeslots.
Bookings for the squash and basketball courts, pool facilities, indoor public skating, fitness centre and included in-person fitness classes are limited to passholders with a valid membership; no stand-by or drop-in access.
Access remains unchanged for stick & puck, registered and flex registration fitness classes, as well as all online fitness classes.
The following areas of the facility will remain closed until further notice:
- Change rooms and showers will only be available for pool patrons post-swim
- Hot tub, steam room and sauna
- Arena for drop-in hockey
All MPSC memberships were re-activated as of August 17. Passes were extended for the full duration of the closure, plus an additional 21 days.
Modified hours of operation
Meadow Park Sports Centre is open from 6 a.m. to 8:30 p.m. daily, except for certain holidays. View changes to regular facility hours. Entry is by reservation only.
Planned re-opening target dates for additional services
- Cohort Model Play – Drop-in hockey & drop-in sports - On-hold due to current Public Health Order (PHO) - TBD
- Expanded program offerings – Swimming lessons to resume in January 2021. Learn more at whistler.ca/swimminglessons
This planned restoration of services is deliberately built to be flexible and allow for the scaling of services to meet the changing direction from health authorities. In this regard, there is no guarantee the restoration of services will occur as planned.
Meadow Park Sports Centre mask policy
- Masks are mandatory in all municipal facilities except while directly engaging in physical activities. You will be required to wear your mask at all other times during your visit. For more information on RMOW mask policies.
- Fitness centre - Masks may be removed during high intensity exercises (ie: treadmill running or heavy squats) and only if 2 meter distancing can be maintained at all times from other patrons and staff. Masks must be worn while moving between machines, while performing low intensity exercises and any time 2 meter distancing cannot be maintained.
- Group fitness classes - Masks must be worn at all times in the facility except when exercising in the studio.
- Public skating and stick & puck - Masks are highly encouraged while on-ice. Masks must be worn at all times off-ice.
- Swimming and squash - Masks must be worn at all times in the facility except when in the water or on the court.
12-hour cancellation policy in effect
Reservations can be cancelled without penalty, up to 12-hours before your timeslot by emailing recreation@whistler.ca or calling 604-935-PLAY (7529) and leaving a message.
**Please note that you cannot cancel bookings online**
No-shows or cancellations within 12 hours: You will be charged for your missed visit.
- 10/20/30 Time Passes: A punch will be taken off of your pass (as if you had visited the facility)
- Monthly Passes: Annual and monthly pass holders will be charged a $6 cancellation fee (equivalent to 1 punch off a 30x card)
- Passes will be frozen until all fees are collected
- Guests who repeatedly no-show or cancel inside of 12 hours could lose their booking privileges and temporary access to the facility
Illness: Guests who cancel due to illness will not be charged a cancellation fee, but for precautionary reasons, all upcoming bookings will be cancelled, and your membership will be frozen for 14 days
Book your timeslot to visit the facility
Book your timeslot to visit the fitness centre, swim in the main pool, attend a fitness class or public skate session, or play squash or basketball up to 72 hours in advance. Please arrive on time or up to 5 minutes before your booking.
Online - Fitness Centre, Swimming Pool, Public Skate, Stick & Puck and Fitness Classes Only
Current MPSC passholders can book their timeslot online through Whistler’s registration software system. Passholders who need to gain access to their online account can do so by calling 604-935-PLAY (7529) during business hours
By phone – 604-935-PLAY (7529) during operating hours
Reservations are currently limited to MPSC passholders. Drop-in access is not available at this time. Having trouble booking a timeslot online? Here is a detailed How to guide just in case
Fitness centre booking parameters
Your reservation includes access to the weight room, cardio room and stretching areas only. The change rooms and shower facilities are only available to pool patrons post-swim.
- Maximum 1 x 75-minute booking permitted per person, per day
- Maximum capacity for the fitness centre is 22 people per timeslot to allow for physical distancing, with the exception of our vulnerable persons timeslot which is lowered to 20 people
- Arrive no earlier than 5 minutes before your booking
Squash court booking parameters
Your reservation includes access to the squash/basketball court only. The pool, change rooms and shower facilities are only available to pool patrons post-swim.
- Maximum 1 x 45-minute court booking permitted per day
- Bookings will be limited to two adults from the same household per court/hoop
- Players must have their own equipment (racquet, ball and protective eyewear); sharing is not permitted
- Arrive no earlier than 5 minutes before your booking
Swimming pool booking parameters
Your reservation includes access to the main swimming pool only. The change rooms and shower facilities will be available to use post-swim only.
- Maximum 1 x 60-minute pool session permitted per day. Lap swim or family swim options are available by reservation only.
- Pool users must bring their own equipment, there will be no shared equipment available for use.
- Arrive no earlier than 5 minutes before your booking
Public skating booking parameters
Your reservation includes access to the public skating session only.
- Maximum 1 x 60-minute public skating session per day
- The food concession, hockey game zone and drop-in hockey will be unavailable until further notice and personal hockey equipment will not be permitted on the ice.
- Patrons are encouraged to bring their own skates and helmets, alternatively rentals will be available on-site.
- Arrive fully dressed no earlier than 10 minutes before your booking
Stick & puck booking parameters
Your reservation includes access to the stick & puck session only.
- Maximum 1 x 90-minute stick & puck session per day
- Skills and drills only. Goalies, slap shots, scrimmages and formal instruction are not permitted. Drop-in hockey will be unavailable until further notice.
- A maximum ratio of 1 adult to 3 children/youth from the same household will be permitted.
- Arrive fully dressed no earlier than 10 minutes before your booking
General guidelines for using the facility
Prior to attending your session
You will be asked to acknowledge/agree that you will not visit the facility or attend any programs if you or anyone in your household:
- Is exhibiting any cold, flu or COVID-19 like symptoms, even mild ones. Symptoms include: fever, chills, new or worsening cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea, vomiting and muscle aches. Less common symptoms can include: stuffy nose, conjunctivitis (pink eye), dizziness, confusion, abdominal pain, skin rashes or discoloration of fingers and toes
- Has travelled outside of Canada in the last 14 days
- Has been required by the public health authority to quarantine or self-isolate and has not yet been cleared to resume activities
- Has been in close contact with someone who has tested positive for COVID-19 within the last 14 days. Close contact is defined as within 2 meters for more than 15 minutes cumulative within a 24 hour period.
Be prepared
- Arrive dressed in your workout clothes or swimwear under your street clothes no more than 5 minutes before your timeslot
- Limited storage space will be available on-site, so please only bring necessary items. Storage options will be limited and jacket hooks will not be available. No bags permitted with you while you workout
- Bring your own pre-filled water bottle
General guidelines for use
- Enter the building no more than 5 minutes before your booking
- Sanitize your hand prior to entry
- Practice physical distancing of 2 meters (6 feet) at all times
- Practice physical distancing of 3 meters (10 feet) for sport activities (eg. squash and hockey) while on the field of play.
- Follow the directional arrow and keep your distance
- Adhere to posted occupancy limits of each room
- Do not enter any closed areas of the facility
- Do not congregate in large groups
- Wear a mask whenever you are not engaged in physical activity
Learn how things have changed for fitness centre use
Learn how things have changed for squash/basketball court use
Learn how things have changed for attending a fitness class
Learn how things have changed for swimming pool use
Learn how things have changed for public skate
Learn how things have changed for stick & puck
What we are doing to help keep you safe
- Anyone displaying symptoms of COVID-19 will not be permitted on the premises
- Customers will be asked to sanitize their hands prior to entering the facility; sanitizing stations will be available throughout the facility for use during your visit
- Physical distancing is required at all times (minimum of 2 meters). In order to achieve these requirements, the RMOW is limiting the number of customers in the facility and will use signs, directional arrows and one-way movement pathways to manage travel throughout the facility. Physical distancing of 3 meters is required for all sport activities (eg. squash and hockey) while on the field of play.
- An outdoor waiting area with markers is set up outside the facility
- Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises
- The customer service counters are fitted with physical barriers between the customer and RMOW staff
- We encourage financial transactions to be conducted electronically, but cash will be accepted
- The RMOW has increased cleaning protocols for commonly touched surfaces consistent with health agency recommendations to ensure the health and safety of our staff and customers. As such, the period between transactions may take longer. We thank customers for their patience
- Non-essential touch points have been eliminated
- Programs have been modified or eliminated as required per reactivation phase
View the RMOW’s COVID-19 Safety Plan
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