Visiting Meadow Park Sports Centre during COVID-19

Your visit to Meadow Park Sports Centre (MPSC) will look different as the facility reopens in a phased approach. Learn what is currently available, how processes have changed and what is required for your upcoming visit.

Our team has embraced an adaptive, measured approach to safely plan and reactivate recreation facilities in a phased manner in close alignment with the recommendations of the Provincial Health Office (PHO) and associated recreation agency guidelines, including but not limited to BCRPA, RFABC, viaSport, MIABC and VCH. We have implemented the appropriate health and safety protocols and are excited to welcome you back to our facility.

Services currently available 

Meadow Park Sports Centre will be offering the following amenities in a timeslot booking format under modified hours of operation:

• Fitness Centre - 75-minute bookable timeslots for fitness centre access including the weight room, cardio room and stretching rooms. The 11 a.m. to 12:15 p.m. timeslot is available for vulnerable persons ONLY. 
• Squash/Basketball Courts - 45-minute squash/basketball court bookings for up to two members of the same household. 
• Indoor fitness classes - by reservation only - Available via Zoom until further notice.
• Swimming Pool (main pool only) - 60-minute bookable timeslots for either lap or family swim. 
• Public Skating Sessions - 60-minute bookable timeslots. 

The following areas of the facility will remain closed until further notice:

• Change rooms and showers will only be available for pool patrons post-swim (starting October 5)
• Leisure (children's) pool, hot tub, steam room and sauna
• Arena for stick and puck and drop-in hockey

All MPSC memberships were re-activated as of August 17. Passes were extended for the full duration of the closure, plus an additional 21 days.

Modified hours of operation

Meadow Park Sports Centre is open from 6 a.m. to 8:30 p.m., 7 days a week. Entry is by reservation only.

Planned re-opening target dates for additional services

• Cohort Model Play – Stick & Puck, Drop-in Hockey & Drop-in Sports - Planning underway - TBD
• Expanded program offerings – TBD

This planned restoration of services is deliberately built to be flexible and allow for the scaling of services to meet the changing direction from health authorities. In this regard, there is no guarantee the restoration of services will occur as planned.

Book your timeslot to visit the facility

Book your timeslot to visit the fitness centre, swim in the main pool, attend a fitness class or public skate session, or play squash or basketball up to 72 hours in advance. Please arrive on time or up to 5 minutes before your booking.

Online - Fitness Centre, Swimming Pool, and Fitness Classes Only

Current MPSC passholders can book their timeslot online through Whistler’s registration software system. Passholders who need to gain access to their online account can do so by calling 604-935-PLAY (7529) during business hours    

By phone – 604-935-PLAY (7529) during operating hours 

Having trouble booking a timeslot online? Here is a detailed How to guide just in case

Fitness centre booking parameters

Your reservation includes access to the weight room, cardio room and stretching areas only. The change rooms and shower facilities are only available to pool patrons post-swim.

• Maximum 1 x 75-minute booking permitted per person, per day
• Maximum capacity for the fitness centre is 22 people per timeslot to allow for physical distancing, with the exception of our vulnerable persons timeslot which is lowered to 20 people
• Arrive no earlier than 5 minutes before your booking

Squash court booking parameters

Your reservation includes access to the squash/basketball court only. The pool, change rooms and shower facilities are only available to pool patrons post-swim.

• Maximum 1 x 45-minute court booking permitted per day
• Bookings will be limited to two players from the same household per court/hoop
• Players must have their own equipment (racquet, ball and protective eyewear); sharing is not permitted
• Arrive no earlier than 5 minutes before your booking

Swimming pool booking parameters

Your reservation includes access to the main swimming pool only. The change rooms and shower facilities will be available to use post-swim only.

• Maximum 1 x 60-minute pool session permitted per day. Lap swim or family swim options are available by reservation only.
• Pool users must bring their own equipment, there will be no shared equipment available for use.
• Arrive no earlier than 5 minutes before your booking

Public Skating booking parameters

Your reservation includes access to the public skating session only. 

• Maximum 1 x 60-minute public skating session per day
• The food concession, hockey game zone, drop-in hockey and stick and puck sessions will be unavailable until further notice and personal hockey equipment will not be permitted on the ice.
• Patrons are encouraged to bring their own skates and helmets, alternatively rentals will be available on-site.
• Arrive no earlier than 10 minutes before your booking

12-hour cancellation policy in effect

Reservations can be cancelled without penalty, up to 12-hours before your timeslot by emailing recreation@whistler.ca or calling 604-935-PLAY (7529) and leaving a message.

 **Please note that you cannot cancel bookings online**

No-shows or cancellations within 12 hours: You will be charged for your missed visit.

• Playtime Cards: A punch will be taken off of your pass (as if you had visited the facility)
• Active Member Passes: Annual and monthly pass holders will be charged a $6 cancellation fee (equivalent to 1 punch off a 30x card)  
• Passes will be frozen until all fees are collected
• Guests who repeatedly no-show or cancel inside of 12 hours could lose their booking privileges and temporary access to the facility

Illness: Guests who cancel due to illness will not be charged a cancellation fee, but for precautionary reasons, all upcoming bookings will be cancelled, and your membership will be frozen for 14 days 

General guidelines for using the facility

Prior to attending your session

You will be asked to acknowledge/agree that you will not visit the facility or attend any programs if you or anyone in your household:

1. Is exhibiting any cold, flu or COVID-19 like symptoms, even mild ones. Symptoms include: fever, chills, new or worsening cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea, vomiting and muscle aches. Less common symptoms can include: stuffy nose, conjunctivitis (pink eye), dizziness, confusion, abdominal pain, skin rashes or discoloration of fingers and toes
2. Has travelled outside of Canada in the last 14 days
3. Has been required by the public health authority to quarantine or self-isolate and has not yet been cleared to resume activities 

Be prepared

• Masks are mandatory in all municipal facilities even while engaging in physical activities. You will be required to wear your mask at all other times during your visit. For more information on RMOW mask policies.
• Arrive dressed in your workout clothes or swimwear under your street clothes no more than 5 minutes before your timeslot
• Limited storage space will be available on-site, so please only bring necessary items. Storage options will be limited and jacket hooks will not be available. No bags permitted with you while you workout
• Bring your own pre-filled water bottle 

General guidelines for use

• Enter the building no more than 5 minutes before your booking
• Sanitize your hand prior to entry
• Practice physical distancing of 2 meters or 6 feet at all times
• Follow the directional arrow and keep your distance
• Adhere to posted occupancy limits of each room
• Do not enter any closed areas of the facility 
• Do not congregate in large groups
• Wear a mask whenever you are not engaged in physical activity

Learn how things have changed for fitness centre use

Learn how things have changed for squash/basketball court use

Learn how things have changed for attending a fitness class

Learn how things have changed for swimming pool use

Learn how things have changed for public skate

What we are doing to help keep you safe

• Anyone displaying symptoms of COVID-19 will not be permitted on the premises
• Customers will be asked to sanitize their hands prior to entering the facility; sanitizing stations will be available throughout the facility for use during your visit
• Physical distancing is required at all times (minimum of 2 meters). In order to achieve these requirements, the RMOW is limiting the number of customers in the facility and will use signs, directional arrows and one-way movement pathways to manage travel throughout the facility
• An outdoor waiting area with markers is set up outside the facility
• Failure to observe physical distancing risks the closure of the facility, and as such, you will be asked to leave the premises
• The customer service counters are fitted with physical barriers between the customer and RMOW staff
• We encourage financial transactions to be conducted electronically, but cash will be accepted
• The RMOW has increased cleaning protocols for commonly touched surfaces consistent with health agency recommendations to ensure the health and safety of our staff and customers. As such, the period between transactions may take longer. We thank customers for their patience
• Non-essential touch points have been eliminated
• Programs have been modified or eliminated as required per reactivation phase

View the RMOW’s COVID-19 Safety Plan