Updates aim to improve navigation and help keep residents informed
The Resort Municipality of Whistler (RMOW) has launched a refreshed website with updates to the site design and navigation. The redesign aims to improve access to frequently-accessed municipal information and online services for both new and existing site users.
As the primary source of municipal information for the community, whistler.ca is maintained daily and upgraded as technology changes to ensure transparency, maintain site security, and introduce new features to enhance site users’ online experience.
The following improvements were made to simplify navigation for visitors and reflect current design trends:
- Simplified design
- Improved accessibility and mobile functionality
- Quick links to popular information
- Additional navigation features on all webpages
- Information reorganization and simplification
“Our community increasingly identifies whistler.ca as the preferred channel to access municipal information and services,” said Mayor Nancy Wilhelm-Morden. “It is exciting to see the RMOW’s online presence evolve to meet the needs of both current and future site visitors.”
Design elements and best practices from award-winning civic sites were chosen for the new whistler.ca. A website usage analytics report was developed to provide the best information about whistler.ca visitors, the most-navigated to pages and site visitor behaviour and preferences.
A variety of new online tools accessible through whistler.ca are also being introduced to enhance online experiences. Earlier this year, a new portal improved public access to geospatial data that was previously only available in the Geographic Information System (GIS). The GIS Open Data portal currently provides access to contour data that shows changes in elevation, with long term plans to grow the online GIS data catalogue. A new registration system was recently implemented, making it easier to browse and register for recreation activities in Whistler. This summer, a new interactive Public Art tour was unveiled to enhance the exploration of Whistler’s Public Art collection from at home or on the ground. A new parking payment system was also introduced this year, providing users access to self-manage parking passes, and pay for or dispute parking tickets online. Applying to work with the RMOW will soon be faster and easier than ever, with the introduction of a new job application system later this fall.
Website visitor feedback is encouraged and can be submitted through a link on the homepage at whistler.ca.
The RMOW website last underwent a design and architecture upgrade in 2013, with an operating system upgrade and small home page refresh in 2015.
The whistler.ca vision is to be an easy, reliable and accessible information platform, and the chosen source for the majority of our citizens, partners, guests, and staff. With over 900 pages of content, the website is a portal for municipal information and services ranging from current and archived council packages and videos, to information and access to municipal programs and services, to a range of community planning, monitoring and news content.