Update on RMOW operations following cyber security incident

Publication Date: June 24, 2021


n-person service returns to upper floor of Municipal Hall; MyWhistler online services reactivated

The upstairs of Whistler Municipal Hall has reopened to offer in-person services, with additional online services available once again through the MyWhistler portal. With the exception of 6 and 12 month bus pass sales, most other services are now available at the customer service counter with COVID-19 protocols in place.

Online services now available through MyWhistler include:

  • Property tax account view and payments
  • Dog licence account view, renewals and payments
  • Business licence applications, account view, renewals and payments
  • Utility account view and payments
  • Building and development applications view and payments
  • Building inspection scheduling
  • Municipal ticket (bylaw infractions) payments
  • Building and development active applications search.

Log in to your account to access these and other self-service options, including the purchase of parking passes, at whistler.ca/OnlineServices.

Municipal email and network systems were taken offline temporarily as a precautionary measure following a cyber security incident reported April 28. Infrastructure services such as water and sewer, and emergency systems such as 911 and the Whistler Fire Department all continued to operate as normal. In recent weeks, municipal email addresses were reactivated and the corporate website relaunched. All of these incremental steps are aimed at returning the RMOW to business as-usual, with a further improved cyber-security approach.

“The privacy and security of the personal information we are entrusted with is our highest priority, and we have been working with cybersecurity experts to implement industry-recommended safeguards,” explained Ted Battiston, General Manager of Corporate and Community Services. “Thank you to the community for your patience as we work tirelessly to bring our municipal systems back online.”

Property taxes
Property tax notices were mailed Thursday, June 24; utility notices will follow shortly after. Both property taxes and utility bills are due on July 30, 2021, extended from July 2. This year, homeowner grant applications must be submitted directly to the Province of British Columbia.

Learn more about tax payments, tax deferment and claiming the homeowners grant at whistler.ca/PropertyTax.

Municipal Hall (Downstairs)
The lower floor of Municipal Hall remains closed to the public due to COVID-19. Building applications can now be viewed and paid online. A document drop-off bin is available for building and development applications inside the downstairs facility entrance. Property Information Retrieval Requests cannot be completed until all of our systems are restored. Visit whistler.ca/building and whistler.ca/planning for the latest department updates and contact information.

Meadow Park Sports Centre
All indoor recreation facilities are open with COVID-19 protocols in place and drop-in times are available to pre-book online for passholder access only. Some services such as printing receipts and membership cards are currently unavailable. Accepted payment methods include cash and credit cards while pin pads are offline. To contact the Recreation Department, please call 604-935-PLAY (7529), instead of emailing recreation@whistler.ca. For technical reasons, this email account is not currently being monitored. Thank you for your patience as these services are reintroduced. Visit whistler.ca/notices for more information.

Whistler Public Library
The Library is open for borrowing and browsing, but is unable to offer public computing, printing, scanning or internet access at this time. Visit whistlerlibrary.ca for alternative resources, contact information and the latest facility information.

Village WIFI
The resort-wide WiFi and broadcast services typically provided by the Resort Municipality of Whistler are currently unavailable. Customers are required to use alternative services. A date for when these services will resume is still being determined.

Resort Municipality of Whistler staff continue to work diligently to reactivate remaining services. Municipal voicemail, GIS maps and the open data portal are expected to return in the coming weeks.

View the latest incident recovery updates at whistler.ca/cybersecurity.

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