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Contact information

Some phone lines and voicemail are currently unavailable. Use the contact information below to find an active phone number. Please call back during business hours if you are unable to reach staff.

Municipal Hall

Municipal Hall can be reached (Monday to Friday, 8 a.m.-4:30 p.m.) at 604-932-5535.

Council

Access Council meeting agendas, minutes and video online

Bylaw

Contact Bylaw at 604-935-8280 or pay parking fines online

Utilities

For utilities trouble, water or sanitary sewer emergencies: 604-935-8320 . (24 hours)

Careers

To apply for RMOW jobs: https://rmowjobs.startdate.ca/

Village, Parks and Trails

Please call 604-935-7789.

Recreation Bookings

Book recreation activities online (pool lanes, fitness centre, ice skating)

Meadow Park Sports Centre

To cancel a recreation booking call 604-935-PLAY. (Monday to Sunday, 6 a.m.-8:30 p.m.)

Whistler Public Library

For hours of operation visit whistlerlibrary.ca or call 604-935-8435.

Building Department

The Building Department can be reached at 604-935-8150 (Monday to Friday, 8 a.m.-4:30 p.m.). The document drop-off bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. Please ring the doorbell when you arrive.

Building Department

The Building Department can be reached at 604-935-8150 (Monday to Friday, 8 a.m.-4:30 p.m.). The document drop-off bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. Please ring the doorbell when you arrive.

Media Contact

604-203-5938
Facebook RMOW
Twitter @RMWhistler
Instagram @RMWhistler

Planning Department

The Planning Department can be reached at  604-935-8161. (Monday to Friday, 8 a.m.–12 p.m. and 1–3 p.m.). The document drop-off bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. Please ring the doorbell when you arrive.

Building Department

The Building Department can be reached at 604-935-8150 (Monday to Friday, 8 a.m.-4:30 p.m.). The document drop-off bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. Please ring the doorbell when you arrive.

Cyber Security FAQs

The Resort Municipality of Whistler announced on April 28 that there had been a cyber security incident. On April 27, the RMOW limited access to all of its servers after noticing suspicious activity.

There is an ongoing forensic investigation, and as that investigation progresses, we will know more about the nature of any information that may have been illegally accessed.

There is an ongoing forensic investigation, and as that investigation progresses, we will know more about the nature of any information that may have been accessed.

It is not known what specific data was impacted yet. Forensic cybersecurity investigators are investigating. We are asking people to be vigilant and monitor their personal information. The RMOW is currently putting measures in place in the event personal information is involved. The RMOW will inform individuals when we know if any personal information was involved.

The RMOW is taking this situation extremely seriously and are working with cyber security experts and the RCMP to confirm the nature of any threats. In the event personal information is impacted, the RMOW is currently putting measures in place to protect those people.

All citizens are asked to take extra care to monitor for any unusual activities and report them to the RCMP immediately. Please also be vigilant about phone calls or emails that appear to be originating from the RMOW, which does not ask for private personal information by phone or email.

The RMOW encourages everyone to be vigilant and monitor their email and accounts for any suspicious activity and immediately report anything unusual to the RCMP.

There is excellent information available from Canada’s Antifraud Centre on protecting yourself and your identity at www.antifraudcentre.ca

We suspected a cyber security incident on April 27, 2021, and notified the public the following day.

We immediately notified the RCMP, and brought in forensic cybersecurity experts.

Yes. Infrastructure such as water and sewage and emergency systems such as 911 and the Whistler Fire Department have been secured and continue to operate as normal.

Non-essential RMOW services are being temporarily suspended because email, phone, network services and the website have been taken offline as a security measure. In-person service at municipal hall has also been temporarily suspended.

An RMOW Incident Command team has been activated to focus on business continuity and restoration of services and we will communicate to the public through our website and social media channels when we expect those services will be restored.

The RMOW is putting measures to put in place if private information has been accessed and will inform those individuals if that is the case.

The public is asked to take extra care to monitor for any unusual activities and report them to the RCMP immediately. Please also be vigilant about phone calls or emails that appear to be originating from the RMOW, which does not ask for private personal information by phone or email.

RMOW will provide ongoing at www.whistler.ca

Municipal Hall can be reached at 604-932-5535. (8:30 to 4 p.m. Monday to Friday)

RMOW Bylaw can be reached at 604-935-8280. For utilities trouble, water or sanitary sewer emergencies: 604-935-8320 (24 hours). For recreation bookings (pool lanes, fitness centre, ice skating) go to https://resortmunicipalityofwhistler.perfectmind.com/ For Meadow Park Sports Centre or to cancel a recreation booking call 604-935-PLAY. To apply for a job with the RMOW: https://rmowjobs.startdate.ca/

Latest News

Update on cyber security incident at Resort Municipality of Whistler

Resort Municipality of Whistler News Release Update on cyber security incident at Resort Municipality of Whistler Public advised to be vigilant on suspicious calls, emails and online activity April 29, 2021: Whistler, B.C. – The Resort Municipality of Whistler (RMOW) is advising the public, as a result of a cyber

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Municipal Hall can be reached at 604-932-5535. (Monday to Friday, 8 a.m.-4:30 p.m.)