whistler.ca is temporarily unavailable

The Resort Municipality of Whistler’s (RMOW) email and network systems remain temporarily offline due to a cyber security incident reported April 28. As a result, many municipal services continue to be unavailable or have limited access. In person service at Municipal Hall front desk continues to be temporarily suspended but all departments can be reached.

Safety and security of the RMOW’s systems is our highest priority to protect the information that we maintain for our employees and community members. Your patience is appreciated and we apologize for any inconvenience. Once our systems are back online, we will continue to work through applications and requests in the order that have been received.

Latest news

Update on cyber security incident at Resort Municipality of Whistler

Resort Municipality of Whistler News Release Update on cyber security incident at Resort Municipality of Whistler Public advised to be vigilant on suspicious calls, emails and online activity April 29, 2021: Whistler, B.C. – The Resort Municipality of Whistler (RMOW) is advising the public, as a result of a cyber

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Contact information

In order to continue to provide customer service and answer questions, a call centre is available at 604-932-5535 from 8 a.m. to 4:30 p.m. Monday to Friday. Information and contact details for departments and services is provided below as some phone lines and voicemails are currently unavailable. An estimate for when all services will return to normal is not yet known, but a limited number of critical systems are expected to start to return within two weeks.

Infrastructure such as water and sewer and emergency systems such as 911 and the Whistler Fire Department are secure and continue to operate as normal. The RMOW reminds the public that it does not contact individuals by phone or email to request personal information.

Municipal Hall

For general or cemetery-related inquiries, please call  604-932-5535 (Monday to Friday, 8 a.m.–4:30 p.m.)

Council

View the Council meeting calendar and find out how to write to Council. Access Council meeting agendas, minutes and video online

Bylaw

Contact Bylaw at 604-935-8280, pay parking fines or purchase a parking permit online. 

Utilities

For utilities trouble, water or sanitary sewer emergencies: 604-935-8320 . (24 hours)

Careers

To apply for RMOW jobs: https://rmowjobs.startdate.ca/

Property taxes

View the latest property tax updates.

Infrastructure Services

For general engineering inquiries, please call 604-935-8190

Bids and tenders

Visit the BC Bid website for proposal and tender opportunities with the RMOW.

Media Contact

604-203-5938
Facebook RMOW
Twitter @RMWhistler
Instagram @RMWhistler

Recreation Bookings

Book recreation activities online (pool lanes, fitness centre, ice skating). For events and animation or outdoor bookings please contact 604-935-7789.

Meadow Park Sports Centre

The facility remains open with existing COVID-19 safety protocols in place. Contact:  604-935-PLAY. (Monday to Sunday, 6 a.m.-8:30 p.m.)

Whistler Public Library

For hours of operation visit whistlerlibrary.ca
or call 604-935-8435.

Roads and waste management

These services continue to operate mostly as normal and preparations for summer projects are underway.

Building Department

The document drop-off bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. People are asked to ring the doorbell when they arrive.

 

The Building Department is still processing files though in many instances unable to issue permits at this time. Inspections are occurring and can be scheduled by directly contacting inspectors or calling 604-935-8150.

 

Foundation permits, excavation permits, and demolition permits are being processed, however, if they require more complex review this may not be possible at this time.

 

Unfortunately, we cannot complete information retrieval requests for property sales until our systems are back online.

Planning Department

A temporary phone line for the Planning Department has been established at 604-935-8161. (Monday to Friday, 8 a.m. – 12 p.m. and 1 -4:30 p.m.). The department is responding to all planning inquiries received at this number. Online services, including email, are not available at this time. Also, note that as the Whistler GIS system is down, the ability to provide information related to individual properties is limited. Alternate options are being explored and will be communicated via the website if they become feasible.

 

The Planning Department is continuing to process existing applications and staff are reaching out to applicants by phone. By calling 604-935-8161 applicants may request a return call from their file manager. Note, there no voicemail available at this number.

 

A document drop-off bin has been setup that is available to submit documents and application materials requested on active applications. The bin is available inside the Building Department entrance at Municipal Hall from Monday to Friday, 9 a.m. to 3 p.m. People are asked to ring the doorbell when they arrive.

 

Thank you to those who submitted an expression of interest to be a member at-large for the Working Group for the Whistler Age-friendly Assessment and Action Plan Project. The RMOW will re-run this process in the near future and details will be provided in the upcoming weeks.  If you submitted an expression of interest, please note that you will need to email the Planning Department again once the process is restarted.

Village, Parks, Trails and Environment

Service continues for these services as we prepare for the summer season. For issues related to wildfire thinning, wildlife conflicts, tree cutting permits or general enquiries about parks please contact 604-935-7789.

Transportation

Whistler Transit System
For information about the Whistler Transit System, please see www.bctransit.com/whistler  
If you have a question about your 6- or 12-month bus pass, please call 604-932-5535
 
Secure bike parking
To register for access to the secure bicycle parking area in Whistler Village in the underground parking at Whistler Library, please call 604-932-5535
 
GoByBikeWeek - May 30 - June 6, 2021
For more information and to register, visit https://gobybikebc.ca/whistler/

Capital projects

Alta Lake Sewer Main Upgrades

View project information.

Sewer Lift Station Upgrades

View project information.

Alta Vista Services Upgrades

View project information.

COVID-19

Please follow all Public Health Orders and recommendations:

  • Masks are mandatory in all public indoor and retail spaces in B.C.
  • Avoid all non-essential travel. This includes travel into and out of B.C. and between regions of the province.
  • No social gatherings of any size with anyone other than your household or core bubble
  • Stay at least 2 metres (6 feet) from others in public. Give others space to keep their distance too.

COVID-19 information

For the latest information on current public health orders, vaccinations and travel restrictions, visit www.gov.bc.ca/covid19.

COVID-19 testing

Visit www.whistlermedicalclinic.com/covid for details about how to get a COVID-19 test in Whistler. Testing is free and you do not need provincial medical coverage (MSP).

Cyber Security FAQs

The Resort Municipality of Whistler announced on April 28 that there had been a cyber security incident. On April 27, the RMOW limited access to all of its servers after noticing suspicious activity.

There is an ongoing forensic investigation, and as that investigation progresses, we will know more about the nature of any information that may have been illegally accessed.

There is an ongoing forensic investigation, and as that investigation progresses, we will know more about the nature of any information that may have been accessed.

It is not known what specific data was impacted yet. Forensic cybersecurity investigators are investigating. We are asking people to be vigilant and monitor their personal information. The RMOW is currently putting measures in place in the event personal information is involved. The RMOW will inform individuals when we know if any personal information was involved.

The RMOW is taking this situation extremely seriously and are working with cyber security experts and the RCMP to confirm the nature of any threats. In the event personal information is impacted, the RMOW is currently putting measures in place to protect those people.

All citizens are asked to take extra care to monitor for any unusual activities and report them to the RCMP immediately. Please also be vigilant about phone calls or emails that appear to be originating from the RMOW, which does not ask for private personal information by phone or email.

The RMOW encourages everyone to be vigilant and monitor their email and accounts for any suspicious activity and immediately report anything unusual to the RCMP.

There is excellent information available from Canada’s Antifraud Centre on protecting yourself and your identity at www.antifraudcentre.ca

We suspected a cyber security incident on April 27, 2021, and notified the public the following day.

We immediately notified the RCMP, and brought in forensic cybersecurity experts.

Yes. Infrastructure such as water and sewage and emergency systems such as 911 and the Whistler Fire Department have been secured and continue to operate as normal.

Non-essential RMOW services are being temporarily suspended because email, phone, network services and the website have been taken offline as a security measure. In-person service at municipal hall has also been temporarily suspended.

An RMOW Incident Command team has been activated to focus on business continuity and restoration of services and we will communicate to the public through our website and social media channels when we expect those services will be restored.

The RMOW is putting measures to put in place if private information has been accessed and will inform those individuals if that is the case.

The public is asked to take extra care to monitor for any unusual activities and report them to the RCMP immediately. Please also be vigilant about phone calls or emails that appear to be originating from the RMOW, which does not ask for private personal information by phone or email.

RMOW will provide ongoing at www.whistler.ca

Municipal Hall can be reached at 604-932-5535. (8:30 to 4 p.m. Monday to Friday)

RMOW Bylaw can be reached at 604-935-8280. For utilities trouble, water or sanitary sewer emergencies: 604-935-8320 (24 hours). For recreation bookings (pool lanes, fitness centre, ice skating) go to https://resortmunicipalityofwhistler.perfectmind.com/ For Meadow Park Sports Centre or to cancel a recreation booking call 604-935-PLAY. To apply for a job with the RMOW: https://rmowjobs.startdate.ca/

Municipal Hall can be reached at 604-932-5535. (Monday to Friday, 8 a.m.-4:30 p.m.)