Registration information

Tips to help have a great registration experience:

Click on each item to learn more:

Mark your diary with key registration dates.
Complete the registration checklist.
Explore online and in-person registration options.
Make sure you have an active account.
Review important information for resident and non-resident accounts.
Know the payment options.
See cancellations and refund policies and registration service agreements.

Browse programs online View the recreation guide

Registration dates

Registered recreation programs and classes are offered seasonally, during spring/summer and fall/winter. Registration opens twice a year and popular programs often book up quickly.

The 2019/2020 Program Recreation Guide is currently available online for viewing programs and services offered this Fall/Winter. Resident and non-resident registration is available now online, in-person, or over the phone.

If you are registering your child for a program, and are concerned about scheduling conflicts with other community programs, visit the Community Recreation Directory.

Save the Date!

Spring/Summer 2020, online resident registration will begin Saturday, March 14 at 11 a.m. and in-person/phone registrations will begin Sunday, March 15 at 6 a.m. Non-resident registration will open online on Saturday, March 21 at 11 a.m. In-person/phone registration for non-residents, originally scheduled for Sunday, March 22 has been cancelled. Please email kotg@whistler.ca with your summer camp requests.

Fall/Winter 2020/2021 online resident registration will begin Saturday, August 8 at 11 a.m. and in person/phone registrations will begin Sunday, August 9 at 6 a.m. Non-resident registration will open Aug 15 & 16.

Registration checklist

Before you register for a class or program you need an active account. Set up a new account or make sure you have your online account login details ready before registration day. See more information about accounts below.
Once you have set up your new account, add your family members and check your details are correct.
If you are a Whistler resident, check you have verified your residency status.
Check key registration dates and if you need to register online or in-person/by-phone.
Browse programs, plan your dates and times before registration day. Once registration opens, you can book your classes in this online portal.

Registration options

Online for select programs
In Person (on registration opening days) at Meadow Park Sports Centre
In Person (all other times) at Meadow Park Sports Centre or the Myrtle Philip Community School
By Phone at 604-935-PLAY (7529)

Registering online:

On registration opening day – Online registration opens at 11 a.m. Some programs are not available for online registration:

Flexreg Programs: Flexreg programs are not available for online registration. Flexreg (flexible registration) is an option that allows you to register for specific days of a program that are most convenient for you. Flexreg programs can be identified by the letter “F” beside the program title.

Kids on the Go: is not available for online registration currently.

Registering in-person or by phone:

On registration opening days – In-person registration is at Meadow Park Sports Centre. Registration begins at 6 a.m. and you can hold your place in queue from 6 a.m. by collecting a number given in sequence your place in line. In-person registrations are processed on a first come first served basis, followed by phone and email registration requests.

At other times, you can register for programs in-person or by calling Meadow Park Sports Centre or Myrtle Philip Community School during business hours.

Updating or creating your recreation account

Before you register for a class or program you will have to have an active account. Set up a new account or make sure you have your online account login details ready before registration day.

If you already have an account make sure you know your login and password prior to registering for programs.

Please note – On August 1, 2018 a new online account, registration and facility bookings system replaced the previous online program registration portal. If your login is an account PIN or customer number, this is your old login.

You can create a new account by contacting the Meadow Park Sports Centre front counter team, visiting them in-person or by phone.

Important information for resident and non-resident accounts

Resident accounts – Resident accounts are available for customers who live in Whistler. You will need to verify your residency status with the Meadow Park Sports Centre front counter team. Proof of residency is required in the form or a valid drivers licence, a utility bill with your current address or via the tax roll.

If you haven't verified your residency status, your account will default to non-resident.

Non-resident accounts – If you live outside of Whistler, you can still join registered classes and programs. Non-residents will have different registration opening dates and a non-resident registered program fee may apply.

The RMOW has a Non-resident Registered Program Fee policy for recreational programs, at a surcharge rate of 33 per cent.

Only certain registered programs (e.g. swimming lessons, skating programs, fitness programs, etc.) are subject to the non-resident fee.

Drop-in rates, passes, licensed childcare programs, personal training programs and Registration Service Agreement (RSA) programs are the same price for residents and non-residents.

Payment options

Full payment is due at time of registration. Cash, MasterCard, Visa, American Express or debit card are accepted for payment. Payment plans are available for in-person registration of the Kids on the Go program.
Registrations by phone must be paid in full with a credit card.
Account credits (including P.L.A.Y credits) –Credit values and P.L.A.Y credits will not be available for online registration and full payment via credit card will be required to register for Winter 2019 / Fall 2020 programs online. You can use your credit when registering by phone or in-person at Meadow Park Sports Centre or Myrtle Philip Community School.
All program fees have taxes added where applicable.

P.L.A.Y. - Program and Leisure Assistance for You:

The RMOW wants everyone to have an opportunity to have access to municipal recreation programs and services. You and each family member may be eligible for financial assistance.

To find out if you qualify for P.L.A.Y., contact the Program Services Supervisor at 604-935-8369 or Whistler Community Services Society at 604-932-0113.

P.L.A.Y credits will not be available for online registration and full payment via credit card will be required to register for Winter 2019 / Fall 2020 programs online. You can use your credit when registering by phone or in-person at Meadow Park Sports Centre or Myrtle Philip Community School.

Kids on the Move Sports Fund:

Kids on the Move Sports Fund is designed to help send children/youth of financially restricted families to coach led sport activities. Interested families who qualify financially are asked to apply with a WCSS Outreach Worker. The maximum grant allowed is $400.00 per year.

For more information and to register, please contact WCSS at 604-932-0113 or email info@mywcss.org.

Cancellations and Refunds

A minimum number of participants are require to recover costs for recreation programs, and programs can be cancelled if people wait until the last minute to register. Avoid disappointment – register early.
Programs with insufficient registration will be cancelled up to seven days prior to the start date, and the RMOW will issue a full refund.
If an individual cancels from a program seven days or more prior to the start of a program, a full refund, minus a $20 administration fee, will be provided. No refunds will be issued after this period. In medical cases, refunds are pro-rated and a doctor’s note is required.

Registration Service Agreements

The Resort Municipality of Whistler has partnered with various organizations that provide quality specialty programs that we cannot offer ourselves. These organizations are responsible for the delivery of the program and can be recognized in the program descriptions by their organizational logo or “RSA” beside the program name.

If you have any questions about establishing a Registration Service Agreement with the RMOW, please contact the Program Services Supervisor at 604-935-8369.