Cancellation and Refund Policy

The Kids On The Go cancelation and refund policy was changed on January 1, 2016. This change allows our Recreation Programmer adequate time to inform families on the waitlist when there is a cancelation, giving more children the opportunity to take part.

How to change days or withdraw

One month’s cancellation notice is required to receive a refund or credit on your account. This means that any changes to your July schedule needs to be communicated to the Recreation Programmer by May 31. You can do this by emailing kotg@whistler.ca  or calling 604-935-8370.

Changes made less than one calendar month in advance are not eligible for refunds. "Switching or swapping" is still considered a cancellation and therefore days do not allow for a refund.

Additionally, "trading" days with other families is not permitted.

Kids on the Go appreciates your help in offering programming to as many children as possible; please only register for the days you need, so that everyone in our community can get all the days they need.

If you would like to email or phone in your requests for additions or cancelations please email kotg@whistler.ca or call 604-935-8370.  Both the phone voice mail and email address are checked frequently throughout the day.