Cancellation and refund policy

How to change days or withdraw

A full calendar month’s cancellation notice is required to receive a refund or credit on your account.

*Example: This means that any changes to your October schedule needs to be communicated to the Recreation Programmer by August 30.*

You can do this by emailing kotg@whistler.ca. This allows our Recreation Programmer adequate time to inform families on the waitlist when there is a cancellation, giving more children the opportunity to take part.  

Changes made less than one calendar month in advance are not eligible for refunds. "Switching or swapping" is still considered a cancellation and therefore days do not allow for a refund.

Additionally, "trading" days with other families is not permitted.

Kids on the Go appreciates your help in offering programming to as many children as possible; please only register for the days you need, so that everyone in our community can get all the days they need.

For more information please email kotg@whistler.ca or call 604-935-8370.  Both the phone voice mail and email address are checked frequently throughout the day.