A new online system to modernize the way you play.
On August 1, 2018 a new online account, registration and facility bookings system was launched and provides an improved online experience for customers who register for recreation programs and classes, visit Meadow Park Sports Centre, Cross Country Ski or use RMOW recreation facilities.
An easier way to plan your play
Use the new system to easily search what registered recreation programs and classes are on offer. You can now search by keyword, your available dates, age range or location.
Manage your account online
If you have created an online account in the new system, you can login anytime to:
- View the schedule of programs you've registered for.
- Register for new programs.
- Update your account details.
- Track activity history, payments and print receipts
With one login, you can also create family accounts by adding children and partners to your primary account. In a family account, you can register and view for anyone listed on your account.
Future functionality will include managing memberships and viewing facilities’ availability online. Watch this space for continued updates on the system changeover.
Why was there a system change?
The RMOW’s recreation department’s current registration, membership and programming software is no longer supported in a way to best serve our customers. The new software was selected to provide an enhanced online experience for all users.
I haven't been to Meadow Park Sports Centre for awhile, will my old pass still work?
All existing active passholders have been migrated over to the new system. This means that old passcards (anything issued before September 3, 2018) won't automatically sign in. If you've got an active pass don't worry, we still have your details you'll just need to go to the counter to get your new card to scan in. If you have an inactive pass, we can help you buy a new pass and get you a new card.
What do I do if I don't remember my new login or password?
Your new login will be an email address (existing accounts with Client numbers or PINs will not work in the new system). If you don't remember which email address you used, contact Meadow Park Sports Centre and the friendly team will be happy to help.
Don't remember your password? Go to the "Login" screen and press "Forgot your password" Check your email inbox for mail with the subject line: "Your Login Information for Resort Municipality of Whistler” or “Your Password”. The email will be sent from communications @perfectmind.co and will include your temporary assigned password to login and can proceed to set your own password and complete your program registrations.
Where can I create a new account online?
Creating accounts online is now closed. New accounts can be made in-person at Meadow Park Sports Centre.
I didn't set up an online account, can I want to buy a Lost Lake cross country ski or snoeshow pass or Dual Area pass?
Yes, we can help you create your new account at the time of purchasing your pass. Passes for the winter 2019 season will be available for purchase the third week of September.
How can I access my childcare or program registration receipts for payments from January to August 2018?
We are making sure anyone who requires a copy of tax receipts for childcare payment between January to August, 2018 can access them. We will print copies of all January 2018 to August 2018 receipts that can be picked up after registration day (August 12) from Myrtle Philip Community Centre.
Please note, there is no longer the Fitness Tax Credit but if you want program or membership receipts from January to August 2018 for your own records, these are also available on request.
In the new system (August 2018 onwards), you can track and print your family’s receipts for childcare, program registrations and membership/pass payments from your personalized online account.