Getting around

Retail and accommodations along Village Stroll are built up on an elevated level. Numerous stairs and ramps are located along the Village Stroll and, at each set of stairs, there is a map indicating the closest ramp to reach your destination. These ramps are also each represented on the Access Whistler Map and includes the slope of each individual ramp.

Whistler provides a variety of accommodation options in terms of both accessibility needs and price points. For more information, visit the Tourism Whistler website or contact 1-800-944-7853.

View Whistler's accessible transportation and service options below:

Please note that the below list is for information purposes only. The RMOW does not own or have legal control over these third-party service providers.

If you are a service provider that has accessible services, and would like to be added to the list, please email accessibility@whistler.ca

Transport to Whistler

The list of third-party service providers is for information purposes only. The Resort Municipality of Whistler does not own or have legal control over these third-party entities.

Air Travel

Most airlines offer accessibility services. Canadian air carriers are subject to Parts 1, 2 and 3 of of the Accessible Transportation for Persons with Disabilities Regulations for all flights they operate to, from and within Canada. This addresses areas such as communication, self-service kiosks, training, services, and accessible equipment and aircraft. Be sure to check the airline's accessibility policy and services before booking.

Once at Vancouver International Airport (YVR), assistance may be pre-booked. Visit the Vancouver International Airport website for more information on accessibility services.

Whistler Air Service

As planes are float planes, must be able to stand to board planes.

Shuttles to Whistler

Currently, there are not shuttle service providers that offer wheelchair accessible transportation.

Rental Vehicles

Delta wheelchair vans

All rental vans have access ramps and space for a wheelchair in the front passenger area. There is a limited number of vehicles with transfer seats and hand controls. All vehicles can be driven by able-bodied individuals.

Avis Car Rental	Hand controls or lift is available if requested in advance.
KJ Limousines	Accessible car rental of the MV-1-vehicles; only available without hand controls.
VanWest Charters	Has fully equipped, certified wheelchair accessible mini buses that can accommodate 2-4 wheelchairs and 10-16 additional passengers.

Temporary accessible parking pass program is for visitors who have forgotten their accessible parking placard or for residents with short term mobility disabilities. Temporary passes are available for purchase at Municipal Hall for $26 and are valid up to a maximum of three months. Applicants must have proof of disability (doctor's note) for non-visible disability. Please call 604-932-5535

Taxis and limousines

Whistler Limousine 604-905-7779	Must be able to transfer from a wheelchair as the service does not accommodate the person travelling within the vehicle while in a wheelchair.
Luxury Transport	Must book at least 72 hours in advance.
Resort Cabs 604-938-1515	Must request wheelchair accessible vehicle.

Rail

Rocky Mountaineer

Lift is only 26 inches wide. Operates only in the summer.

Accessible parking and gas stations

Whistler has many reserved accessible parking spaces. Vehicles may park in the following accessible parking spaces with a valid SPARC or recognized permit. Please note, a valid permit is required and the permit holder is travelling with the vehicle.

The accessible parking spaces include:

5 spaces in Day Lot 1
9 spaces in Day Lot 2
10 spaces in Day Lot 3
6 spaces in Day Lot 4
3 spaces in Day Lot 5

There are also a number of accessible parking spaces located throughout Whistler Village and Marketplace, which are marked on the Access Whistler Map. Additionally there is over-height accessible parking at Whistler Town Plaza. The maximum height is 12.2 feet or 3.7 metres and includes elevator access to the Village Stroll. The parking garage can be accessed from Main Street beside the Whistler Public Library or from Blackcomb Way beside Millennium Place. For hourly, daily or overnight rates, contact Advanced Parking.

Accessible parking permits

The Resort Municipality of Whistler (RMOW) honours out-of-province and out-of-country designated parking permits.

Visitors can bring permits issued from their home community. Parking permits issued by the officially recognized issuing agencies from any of the provinces and territories in Canada, countries of the European Union, and the U.S. can be used in British Columbia.

Did you forget your parking permit decal? Temporary accessible parking permits can be purchased from Municipal Hall if forgotten or lost. The cost of the pass is $26 and valid for a maximum of three months. Any non-visual disability will require a doctor's note. The passes can be purchased from Municipal Hall, 4325 Blackcomb Way, during office hours from 8 a.m. to 4:30 p.m., Monday to Friday.

Accessible Parking Permits for Persons with Disabilities are provided through a joint initiative between the RMOW and the Richmond Centre for Disability(link is external). Apply for an Accessible Visitor Parking Permit Application. Find information about the Whistler Visitor Parking Permit Application Information, and find Visitor Permit Holder Information.

Accessible Gas Stations

There are two accessible gas stations located in Whistler. One is located in the south in the Creekside neighborhood and the other is in the north in the Rainbow neighborhood.

South - Whistler Husky Market is an accessible gas station located at 2101 Lake Placid Road in Whistler Creekside. There is always an attendant available 24-hours to assist with re-fueling. Honk your car horn for assistance, use the intercom button at the gas pump or phone them directly at 604-932-3959 and let the employees know which gas pump you are using.
North - Whistler Chevron Market is an accessible gas station located at 8110 Crazy Canuck Drive in Rainbow. There is an attendant available between 6 a.m. to 10 p.m. to assist with re-fueling. Phone them directly at 604-962-2090 and let the employees know which gas pump you are using.

Local transit

All Whistler Transit System vehicles are accessible.

Route buses have lifts or low floors to help passengers get on and off. Benches at the front can be raised, allowing mobility aids to strap in. For those who need help finding the right stop, the bus driver will call it out. When you get on the bus, please let the driver know what you need.

If you wish to take an orientation, one of our trainers will show you how to use the equipment on the bus and how to communicate with the driver so your ride is as seamless as possible. The orientations are free and we recommend them to anyone who feels they would like a walk through.

For more information on transit accessibility, visit BC Transit's accessibility page. Should you have any concerns or complaints about the accessibility of the service, please utilize the "Report a Concern" button found at the top right of the screen of BC Transit's accessibility page.

For route, schedule and ticket information, visit whistler.ca/transit

Public washrooms

Locations of accessible public washrooms are listed on the Access Whistler Map. Most hotels have accessible public washroom facilities just off their main lobbies.

Access Whistler Map

The Access Whistler Map was created to show users the most accessible entrances into the Village Stroll and assist users to locate ramps up to the concourse levels, entrances to shops, restaurants and hotels.

The Access Whistler Map works in conjunction with ramp signs, facilitating the accessible movement of people through the Village to access ramps, elevators, accessible washrooms, the mountains and into the trail network system. It was developed with the premise of providing useful information to empower the best decision-making for people of all abilities.

Wayfinding improvements

Throughout Whistler Village, wayfinding improvements have been implemented for persons with disabilities, including:

Audible intersection crossing signals;
Tactile curb cuts; and
Signage at stairs to demonstrate where ramp access is located for buildings on the elevated levels.

Whistler is also in the process of testing new standards for accessible sidewalks.

Support services

Service	Specifics	Provider	Contact
Emergency Support	Text to 9-1-1 service for people who are deaf, deaf blind, hard of hearing or have a speech impediment	Must register your cellphone with your cell phone company (e.g. TELUS, Bell, Rogers) prior to making an emergency 9-1-1 call	Click on this link(link is external) to register.
Personal care	Personal home care	We Care Home Health	bmacdonald@wecarecanada.com(link sends e-mail) 604-980-6350 1-888-592-1122
Personal care	Personal care, wound care, rehab assistance. Limited availability and requires advanced booking.	Howe Sound Home Support	604-815-6859
Childcare for children with disabilities	Trained childcare workers for children with special needs. Advanced booking recommended	Babysitting Whistler	info@babysittingwhistler.com(link sends e-mail) 1-888-906-2229 1-604-902-2229
Health and Medical	Emergency medical centre	Whistler Diagnostic Centre	604-932-3977
Health and Medical		Town Plaza Medical Clinic	604-905-7089
Health and Medical	Pharmacy	Shoppers Drug Mart	604-905-5666
Health and Medical	Pharmacy, including rental of Wheelchairs & Crutches - pickup at Squamish location only	Shoppers Drug Mart Squamish	604-892-5258 1339 Pemberton Ave., Squamish Open 8 a.m. to midnight
Health and Medical	Pharmacy, including rental of Wheelchairs & Crutches	Rexall Pharmacy	Village Square: 604-932-4251 Marketplace: 604-932-2303
Adaptive Equipment Loan Program	Wheelchairs, shower chairs, crutches and other assistive daily living equipment. Requires a referral form to be completed by Healthcare Professional	Canadian Red Cross See Squamish location on website(link is external)	604-892-5318 Hours of Operation Mon/Wed/Fri 9 a.m.–12 p.m.
Adaptive Equipment Rentals	Hand-cycles, sit-skis, wheelchairs, lifts, adaptive sport lessons	Whistler Adaptive Sports Program	604-905-4493 info@whistleradaptive.com(link sends e-mail) www.whistleradaptive.com(link is external)
Adaptive Equipment Rentals	Wheelchairs, shower chairs and hand cycles	Access Sea to Sky	604-905-2570 assa@telus.net(link sends e-mail)
Health and Medical	Oxygen	Sabre Rentals	604-932-5583 sabrerentals@telus.net(link sends e-mail)
Health and Medical	Medical supplies. Next day delivery available.	Chairstuff	604-878-4133
Advocate and Resource Provider	Services and resources for people with cognitive and development disabilities	Community Living BC	Website(link is external) 1-877-660-2522
Advocate and Resource Provider	Services and resources for people with spinal cord injuries	Spinal Cord Injury BC (SCI-BC)	Website(link is external)
Advocate and Resource Provider	Services and resources for people who are blind or who have low vision	Canada's National Institute for the Blind	Website(link is external) 604-431-2121
Advocate and Resource Provider	Services and resources for people who are dear or hard of hearing	Wavefront Centre for Communication Accessibility	Website(link is external) 604-736-7391 TTY: 604-736-2527

Visitor information and assistance

Tourism Whistler manages the Whistler Visitor Information Centre, (link is external)located at 4230 Gateway Drive. Staff can provide first-hand knowledge about local services, maps, events, accommodation and transportation.

The RMOW's Village Hosts are also readily available to help. Look for the smiling faces in red jackets throughout the Village Stroll to provide first-hand knowledge about local business, services and directions. Village Host kiosks are located by the Starbucks south of Village Square and at Whistler Olympic Plaza beside the inclusive playground.

Contact the Village Host Program at 604-935-8478 during regular business hours.