District Energy System

The District Energy System was constructed for Cheakamus Crossing when the neighbourhood was built for the 2010 Winter Games as the Whistler Athlete’s Village. Ninety per cent of the homes in the neighbourhood are restricted to the Whistler workforce through the Whistler Housing Authority. There are just over 500 dwelling units occupied and connected to the District Energy System. The Resort Municipality of Whistler operates and maintains the District Energy System plant located at the Whistler Wastewater Treatment Plant, as well as piping in public areas.

An energy study conducted on the efficiency of the District Energy System concluded it reduced greenhouse gases for the neighbourhood by 95 per cent as opposed to individual homes heated by natural gas. This is the equivalent to taking 350 gasoline-powered passenger cars off the road for a year or avoiding five tonnes of carbon dioxide emissions for a typical townhouse dwelling of 136 square metres.

Latest status

Update from October 1, 2019
Homeowners in the 174 Whistler 2020 Development Corporation (WDC)-constructed townhomes connected to the Cheakamus Crossing District Energy System are being reminded about the November 1, 2019 deadline to participate in the updated Home Heating Repair and Maintenance Program.

If you wish to participate in the program and have not yet completed the Release Form, you must do so by November 1, 2019.

Program Updates
In August, the WDC shared information about the updated Home Heating Repair and Maintenance Program for WDC-constructed townhomes connected to the Cheakamus Crossing District Energy System.

To qualify for the Home Heating Repair and Maintenance Program the registered owners of at least 75 per cent of the properties in the strata corporation must sign the enclosed release form that indemnifies the WDC and the Resort Municipality of Whistler (RMOW) from future claims regarding the owner's home heating system. UPDATE: This threshold has been met in the five strata developments.

Once the signed release forms have been submitted and verified by WDC and the 75-per cent threshold per strata has been reached, $5,000 per property will be paid directly to those owners who have signed the release. UPDATE: The WDC will verify signed release forms and issue cheques directly to homeowners after the November 1 deadline has passed.

The final deadline to participate in the program is 4:30 p.m. on November 1, 2019, after which no further applications for this program will be considered.

To participate in the program:

Review and complete the Release Form, which is also available from your strata corporation.
Ensure that all owners on title for your property sign the release.
Submit your completed form to your strata council, and ensure that they submit the form to WDC before 4:30 p.m. on November 1, 2019.

Your strata council will collect and provide completed forms to the WDC. If you have any questions, please contact your strata council or the WDC Board at wdc@whistler.ca.

Update from August 20, 2019
The Whistler 2020 Development Corporation (WDC) is offering an updated Home Heating Repair and Maintenance Program for owners of the 174 WDC-constructed townhouses connected to the Cheakamus Crossing District Energy System.

A program to provide funding for heating system repair and maintenance was offered by the WDC in 2018. This program has recently been updated based on feedback from homeowners.

To qualify for the updated Home Heating Repair and Maintenance Program registered owners of at least 75 per cent of the units (a reduction from 100 per cent) in a strata development must sign the Release Form that indemnifies the WDC and the Resort Municipality of Whistler (RMOW) from future claims regarding the owner's home heating system.

Once the signed release forms have been submitted and verified by WDC and the 75-per cent threshold has been reached, WDC will pay $5,000 per property directly to those owners who have signed the release.

The end date for the program is November 1, 2019, after which no further claims for this program will be considered.

To participate in the program:

Review and complete the Release Form
Ensure that all owners on title for your property sign the release form.
Submit your completed form to your strata council and ensure that they submit the form to the WDC by 4:30 p.m. on November 1, 2019.

Your strata council will collect and provide completed forms to the WDC.

Once 75 per cent of the homeowners in your strata complex have signed the release form, and eligibility has been verified by the WDC, a cheque of $5,000 per property will be issued to the property owners, who have signed the release form.

If you have any questions, please contact your strata council or the WDC Board by email at wdc@whistler.ca.

Update from November 1, 2018
As directed by Council, RMOW staff have met with the strata presidents and the associated property management companies for the five strata corporations that represent the homes constructed by the Whistler2020 Development Corporation.

The strata presidents and property managers are now in the process of developing guidelines for how the funds will be utilized by each strata, and the RMOW has provided them with a Release and Indemnity Agreement that each owner will need to sign. For more information on this initiative please contact your strata president.

Update from September 19, 2018
During a closed meeting, Council discussed the District Energy System-connected home heating systems associated with the Whistler Development Corporation-constructed homes in Cheakamus Crossing.

Further to steps already taken to provide these property owners with ongoing information, maintenance support and options, Council recognizes that some residents are still having issues with their in-home systems and are seeking further information, guidance and assistance.

Council resolved the following on September 18, 2018.

That Council transfer $870,000 to Whistler2020 Development Corporation (“WDC”) for funding of repairs and maintenance of the home heating systems in the 174 homes constructed by WDC.
That Council require that these funds be distributed to the five strata corporations in proportion to number of units in each strata as follows: The Heights $135,000; The Rise $300,000; Riverbend $100,000; The Terrace $135,000; Whitewater $200,000.
That Council require the strata corporations of the five WDC constructed strata properties to develop guidelines, in collaboration with property management companies and RMOW staff, that will determine how the funds can be accessed. To receive the funds, each strata corporation will need to bring forward fund administration guidelines as well as a release from each homeowner in their strata that indemnifies the WDC and the RMOW from future liability with respect to the home heating systems.
That Council require the guidelines for funding to include, among other things, how the funds will be prioritized, a maximum amount per property, annual reporting on expenditures, and assurances that work will be carried out by qualified professionals.

Details of the program will be communicated to homeowners through their quarterly DES billing package in Fall 2018 and posted on the Cheakamus Crossing and RMOW websites.

Council supports amended District Energy System recommendations

Resort Municipality of Whistler (RMOW) Council has supported and amended recommendations for the Cheakamus Crossing District Energy System (DES) following a comprehensive report and presentation by the Whistler 2020 Development Corporation (WDC) and senior RMOW staff.

The amended resolutions supported by Council were to:

Direct WDC to extend Phase 2 of the DES Upgrade and Maintenance Program to a final end date of May 1, 2018;
Request WDC to facilitate a discussion of bulk pricing for annual maintenance of the home heating systems in the 174 townhomes constructed by WDC; and
Direct staff to create a process that would conditionally allow owners of the 174 townhomes constructed by WDC the option to disconnect from the DES, if they are still dissatisfied with the operation of their home heating systems.

Find out more about disconnection inquiries.

Download the Forensic Audit Report

The Forensic Audit Report was provided by WDC and the Cheakamus Crossing Volunteer Committee.

Guides for homeowners

Homeowner Quick Reference Guide – A quick reference guide to help residents experiencing technical difficulties.
Technical Service Guide – A detailed handbook identifying components in the residential DES system with a recommended routine maintenance schedule for this equipment.

Energy Efficiency Study

The Resort Municipality of Whistler (RMOW) has conducted a study to look at energy efficiency in the District Energy System. We selected six volunteer homes and collected data for a six month period (from January 1 to June 30, 2016).

This study replaces a cancelled BC Hydro study intended to examine district energy systems across various BC jurisdictions. The purpose of the study was to determine how these systems perform relative to an electric boiler system and to standard electric baseboards.

The study involved the installation of monitoring equipment on the heating systems in six Cheakamus Crossing townhomes to collect information on how energy is consumed for space heating and domestic hot water. Results were reported back to Council on January 24, 2017.

Home Information Packages

Whistler Development Corporation (WDC) retained the services of Conasys Home Information Systems to provide homeowners in Cheakamus Crossing with unit-specific guides.

Access the customized home owner information package at homeinformationpackages.com.

Fees and charges

The RMOW collects annual user fees for the District Energy System on a quarterly basis. Residents of the Cheakamus Crossing neighbourhood can expect to receive their bills shortly after the end of each quarter on April 1, July 1, September 1 and December 31.

User fees are collected in accordance with the Cheakamus Crossing District Energy System Fee Bylaw.