The Resort Municipality of Whistler (RMOW) will recommence its annual Community Life Survey this month. The survey was paused in April due to the RMOW’s cybersecurity incident.
Now in its fourteenth year, the Community Life Survey is an annual survey designed to support transparency and accountability in municipal operations, inform decision-making and facilitate the measurement of trends over time.
Similar to the process earlier this spring, the relaunched survey will start with the regular telephone survey which will run from July 26 to August 9, and for anyone who is not contacted for the telephone survey, they will have the opportunity to complete an online survey.
Both the telephone and online survey are being conducted by Forum Research Inc., an accredited Canadian market and research firm that has worked with numerous municipalities throughout Canada. For more information on Forum Research Inc., visit forumresearch.com.
For those not contacted by telephone, and who wish to complete the online Community Life Survey, respondents must first pre-register at whistler.ca/survey before August 9. Once respondents subscribe for the survey, they will receive a unique survey link via email on August 13 and will have until August 27 to complete the online survey. Emails provided are stored on secure servers and will only be used for the purposes of the Community Life Survey.
The RMOW does not ask for private personal information by phone or email. Private personal information is information that can be used to identify you, such as your name, birth date, Social Insurance Number (SIN), and street address.
“We want to assure Whistler residents that the relaunched Community Life Survey is anonymous and secure,’ said Acting Mayor Jen Ford. “Survey results help Council and staff understand community priorities, trends and concerns. It’s crucial we hear from the community on how we are meeting the community’s expectations on service delivery.”
The RMOW has taken steps to review the survey process in light of the cybersecurity incident. Should any community member have questions about the Community Life Survey, they can contact Richard Kemble, Economic Development Analyst via email rkemble@whistler.ca or (604) 932-5535.
For more information on the Community Life Survey and to sign up to receive the online survey link via email visit whistler.ca/survey.
About the Community Life Survey
Since 2006, the Community Life Survey has been conducted annually as an important component of the RMOW’s community monitoring program, which has been in place for decades.
The survey is intended to support transparency and accountability in municipal operations, inform decision-making and facilitate the measurement of trends over time. Survey results are important for tracking service performance for the RMOW’s Corporate Plan and measuring performance towards community priorities.
