Surveys

The 2021 Community Life Survey Relaunches July 26

The Resort Municipality of Whistler (RMOW) will recommence its annual Community Life Survey on July 26. The survey was paused in April due to the RMOW’s cybersecurity incident.

How to complete the Community Life Survey

There are two ways to participate in the Community Life Survey; the telephone survey and the secure online survey.
The relaunched survey will start with the regular telephone survey which will run from July 26 to August 9. The telephone survey will be conducted by Forum Reseach Inc. The phone number will be displayed as (855) 294-1814.
For those residents not contacted for the telephone survey, they can sign up below to complete the online survey using the form below before August 9, 2021.
Once signed up, you will be emailed a unique survey link via email on August 13 and will have until August 27 to complete the survey.
If you completed or signed up for the Community Life Survey earlier this year, you do not need to do it again.

The email sign up process looks to help ensure representation of all community demographics to garner the most detailed feedback of community life, while streamlining the process for respondents who will receive the annual survey directly to their inbox for completion.

Survey confidentiality and security

The RMOW has taken steps to review the survey process in light of the cybersecurity incident. Both the telephone and online survey are being conducted by Forum Research Inc., an accredited Canadian market and research firm that has worked with numerous municipalities throughout Canada. Email addresses provided are stored on secure servers and will only be used for the purposes of the Community Life Survey.

Please note, The RMOW does not ask for private personal information by phone or email. Private personal information is information that can be used to identify you, such as your name, birth date, Social Insurance Number (SIN), and street address.

Visit the CLS FAQ if you have any further questions about the survey.

Sign up to receive Community Life Surveys by email

Making decisions is a community effort, so make sure your voice is heard by signing up to participate in Whistler's annual Community Life Survey. Enter your email address below to be added to the survey mailing list to receive future surveys directly to your inbox. You will be able to opt in or out anytime.

Terms and conditions
By providing your email address you are agreeing to be added to our Community Life Survey (and related) email subscriber list. Any personal information collected as part of this process is under the authority of Section 26(e) of the Freedom of Information and Protection of Privacy Act for the purposes of informing community members about upcoming surveys by the Resort Municipality of Whistler. Your information will be kept on file until you request that it is removed from our list. If you have any questions regarding the collection of this information, please contact Richard Kemble at rkemble@whistler.ca or 604 932-5535.

Frequently Asked Questions

What is the Community Life Survey?

Whistler’s community life survey is an important part of its community monitoring program that helps track community sentiment to help support transparency and accountability in municipal operations, inform decision-making and facilitate the measurement of trends over time.

Who will be conducting the phone survey?

The 2021 survey is being conducted by Forum Research Inc., an accredited Canadian market and consumer research firm. To learn more about Forum Research visit (insert Forum Research website).

Why is there an email sign up process for 2021?

Previous Community Life Surveys have been offered online for all resident or second homeowners to complete. New for 2021, we are requiring respondents to sign up by email to receive the survey directly to their inbox. By collecting email addresses, the RMOW can build a database of community members willing to share their thoughts for future Community Life Surveys to make future surveys more efficient with reliable response rates.

Will my answers be anonymous, even if I provide an email address?

Yes, the results remain completely anonymous for both phone and email/online surveys. The email address collection is purely to create a database of respondents, while responses remain anonymous to the RMOW as Forum Research Inc. processes all of the data and only shares aggregated data for reporting.

Is the email sign up secure?

Any personal information collected as part of this process is under the authority of Section 26(e) of the Freedom of Information and Protection of Privacy Act for the purposes of informing community members about upcoming surveys by the Resort Municipality of Whistler.

Will I be asked to share private personal information?

No, the RMOW does not ask for private personal information by phone or email. Private personal information is information that can be used to identify you, such as your name, birth date, Social Security number, street address, etc.

What questions can I expect to be asked in the Community Life Survey?

The 2021 Community Life Survey covers a broad range of community aspects of life, you can also expect to be asked the following questions:

Your current living conditions
Your employment status
Satisfaction with aspects of life in Whistler
Personal health status and community relationships
Satisfaction with RMOW services
Impact of COVID
Income range

What if I do not feel comfortable answering some questions?

The RMOW does not require you to provide an answer to all questions. If you are uncomfortable providing certain answers, you will be given the option to decline to answer. Please note that all responses provided are anonymous.

Who can I contact if I have any questions about this years’ survey?

If you have any questions about the 2021 Community Life Survey, please reach out to Richard Kemble rkemble@whistler.ca or call the Municipal Hall at 604-932-5535. Information on the Community Life Survey can be found at whistler.ca/surveys

About Whistler's Community Life Survey

Now in its fourteenth year, the Resort Municipality of Whistler’s Community Life Tracking Survey is an important component of Whistler’s community monitoring program designed to:

Support transparency and accountability in municipal operations
Inform decision-making
Facilitate the measurement of trends over time

The survey allows you to provide your input to help Council and RMOW staff see community priorities, trends and concerns, as well as receive and action feedback on municipal plans and services. Your feedback is even more important this year to help identify Whistler’s key community needs as we continue our journey in pandemic recovery.

Survey results are important for tracking service performance for the RMOW’s Corporate Plan and measuring performance towards community priorities. Survey results help Council and staff understand community priorities, trends and concerns, as well as feedback and insights regarding municipal plans and services.

Previous Community Life Surveys

2020 | 2019 | 2018 | 2017 | 2015 | 2014 | 2013 | 2012 | 2010 | 2009 | 2008 | 2007 | 2006

Note: There were no surveys in 2011 or 2016. A survey was conducted at the end of 2010 as part of the 2011 budget process: The fall 2016 survey was delayed to provide an opportunity to include seasonal workers' feedback in winter 2017.