The RMOW will be conducting the annual Community Life Survey phone survey between May 20 and June 17.   Conducted by Deloitte LLP, the survey will be targeting a random sample of 300 permanent residents and 200 second homeowners. 

Residents and homeowners can also sign up to receive the online survey straight to their inbox. Register below to participate.

IMPORTANT: If you have taken the 2023 survey by phone, please do not complete the online survey.  If you have previously registered to receive the online survey you will automatically receive a link via email to access the survey – there is no need to register each year to receive the survey. 

Sign up for the 2024 Community Life Survey

Thank you to those who signed up to receive the 2024 online Community Life Survey. Watch for the survey in your inbox in June!

The survey has been running since 2006 and allows residents to provide input that helps Council and RMOW staff see community priorities, trends and concerns, as well as receive and action feedback on municipal plans and services.

The 2023 Community Life Survey

Download a copy of the 2023 Community Life Survey. We thank everyone who participated.

Now in its sixteenth year, the Resort Municipality of Whistler’s Community Life Survey is an important component of Whistler’s community monitoring program designed to:

  • Support transparency and accountability in municipal operations
  • Inform decision-making
  • Facilitate the measurement of trends over time

The survey allows you to provide your input to help Council and RMOW staff see community priorities, trends and concerns, as well as receive and action feedback on municipal plans and services. Your feedback is even more important this year to help identify Whistler’s key community needs as we continue our journey in pandemic recovery.

What is the Community Life Survey?

Whistler’s community life survey is an important part of its community monitoring program that helps track community sentiment to help support transparency and accountability in municipal operations, inform decision-making and facilitate the measurement of trends over time.

Who will be conducting the phone survey?

The 2023 survey is being conducted by Deloitte LLP., a global leader in market research recognized for our innovation, quality and trust. Deloitte helps municipalities connect effectively with residents and businesses through surveys that identify perceptions and opinions and pinpoint the importance of local issues. In Canada, we have been doing this for over 25 years. Our market research experts are experienced professionals committed to ensuring a positive survey experience for all respondents.

Why is there an email sign up process for 2023?

Previous Community Life Surveys have been offered online for all resident or second homeowners to complete. Since 2021, we are requiring respondents to sign up by email to receive the survey directly to their inbox. By collecting email addresses, the RMOW can build a database of community members willing to share their thoughts for future Community Life Surveys to make future surveys more efficient with reliable response rates.

Will my answers be anonymous, even if I provide an email address?

Yes, the results remain completely anonymous for both phone and email/online surveys. The email address collection is purely to create a database of respondents, while responses remain anonymous to the RMOW as Deloitte LLP. processes all of the data and only shares aggregated data for reporting. 

Is the email sign up secure?

Any personal information collected as part of this process is under the authority of Section 26(e) of the Freedom of Information and Protection of Privacy Act for the purposes of informing community members about upcoming surveys by the Resort Municipality of Whistler.

Will I be asked to share private personal information?

No, the RMOW does not ask for private personal information by phone or email. Private personal information is information that can be used to identify you, such as your name, birth date, Social Security number, street address, etc.

What questions can I expect to be asked in the Community Life Survey?

The 2023 Community Life Survey covers a broad range of community aspects of life, you can also expect to be asked the following questions:

  • Your current living conditions
  • Your employment status
  • Satisfaction with aspects of life in Whistler
  • Personal health status and community relationships
  • Satisfaction with RMOW services
  • Impact of COVID
  • Income range

What if I do not feel comfortable answering some questions?

The RMOW does not require you to provide an answer to all questions. If you are uncomfortable providing certain answers, you will be given the option to decline to answer. Please note that all responses provided are anonymous.

Who can I contact if I have any questions about this year’s survey?

If you have any questions about the 2023 Community Life Survey, please reach out to Richard Kemble or call the Municipal Hall at 604-932-5535.  Information on the Community Life Survey can be found at

Previous Community Life Surveys

Note: There were no surveys in 2011 or 2016. A survey was conducted at the end of 2010 as part of the 2011 budget process: The fall 2016 survey was delayed to provide an opportunity to include seasonal workers’ feedback in winter 2017.