Report a concern

Municipal Hall staff image by Mike Crane

Help report issues of concern in Whistler, using the contact information related to each of the following topics:

Contact Bylaw Services by phone or email to report a bylaw infraction in Whistler, including:

  • Noise complaints
  • Animal control issues
  • Illegal nightly rentals
  • Unsecured wildlife attractants
  • Parking concerns

Please be advised that we do not respond to anonymous complaints. When reporting a violation, the following information is required:

  1. Your first and last name
  2. Your address
  3. Your phone number
  4. The address of the violation or concern
  5. A brief summary of the problem, as well as any involvement you may have had in resolving the matter

If your complaint pertains to a strata property, complaint should be directed to the property management company or strata council.

Contact

Bylaw Services
604-935-8280
bylawservices@whistler.ca

Find out more about the bylaw complaint process.

Different agencies help to monitor and respond to environmental concerns in Whistler. Find out how to report wildlife and environmental concerns including:

  • Bear sightings
  • Dangerous wildlife
  • Hazardous trees
  • Illegal dumping
  • Invasive species
  • Poachers
  • Species at risk
  • Stream or lake pollution
  • Wildlife attractants

  • Report emergencies and fires in Whistler: Dial 911.
  • Report wildfires outside Whistler: 1-800-663-5555 (or *5555 toll-free on most cellular networks)

Find out more about fire prevention and regulations.

If you have lost or found a dog in Whistler, please phone:

Bylaw Services
604-935-8280

For all lost animals, please also file a lost pet report, with:

Whistler Animals Galore
604-935-8364

Find out more about lost dogs in Whistler.

The following issues on municipal roads (excluding Highway 99 and private strata roads) may be reported to the Roads Department: 

  • Potholes
  • broken signs
  • street light outage
  • snow removal

Roads Department
roads@whistler.ca
604-935-8300

Find out more about road maintenance and snow clearing in Whistler.

To report an issue with water or wastewater, contact:
engineers@whistler.ca

To report a water or wastewater, emergency, contact:

Utilities Department
604-935-8300

After-hours emergency
604-935-8320

Find out more about water and wastewater in Whistler.

Submit the location of the icy pedestrian pathway using an interactive map:

Report icy conditions

Concerns are responded to seven days a week, 24 hours a day.

Please note that only locations along the Village Stroll may be reported at this time.