Bylaw complaints may be received by phone or email. Please be advised that we do not respond to anonymous complaints.
When reporting a violation we need the following information:
- Your first and last name
- Your address
- Your phone number
- The address of the violation or concern
- A brief summary of the problem, as well as any involvement you may have had in resolving the matter
If your complaint pertains to a strata property, you must direct your complaint to the property management company or strata council.
What is the complaint process?
Once the information is received, a Bylaw Officer will be assigned to investigate the complaint.
We investigate a variety of bylaw contraventions and infractions.
Whenever possible we try to resolve complaints through education and voluntary compliance. Some complaints are easily remedied, while others may take more time to rectify. Depending on the nature of the complaint submitted you may or may not be contacted.
Hours of operation: Monday to Sunday 8 a.m. to 6 p.m.
After hours, phone RCMP non-emergency: